Commitment to Security
Sox Box is dedicated to safeguarding our customers' privacy and securing their personal information. As an e-commerce leader in East Africa, we adhere to international best practices in data protection and cybersecurity to ensure a trustworthy shopping experience.
Data Collection, Use, and Consent
- Personal Information Handling: We collect minimal necessary information (name, contact details, and payment information) to process orders and improve your Sox Box experience, always with your explicit consent.
- Purpose Limitation: Information collected is strictly for order fulfillment, customer support, and tailored shopping experiences, ensuring transparency and integrity in its use.
Data Protection and Encryption
- Advanced Encryption: Utilizing state-of-the-art SSL encryption to protect data in transit, guaranteeing that all customer information is secure from unauthorized access.
- Secure Payment Processing: Sox Box employs PCI DSS-compliant payment processors to enhance payment card security, significantly reducing fraud risk.
Access Control and Data Privacy
- Strict Access Controls: Access to personal data is strictly limited to personnel who have undergone comprehensive security training, ensuring that customer information is handled responsibly and securely.
- Privacy by Design: Incorporating privacy and security into the development of our IT systems and business practices, ensuring they are integral components of our infrastructure.
Third-Party Partnerships
- Vetted Partners: All third-party service providers are rigorously vetted for compliance with privacy laws and cybersecurity best practices, ensuring an extended secure environment for our customers.
Incident Response and Notification
- Proactive Incident Management: Sox Box has an established incident response plan to swiftly address and mitigate any security breaches, with a commitment to transparent communication with our customers in the event of an incident.
Continuous Improvement and Compliance
- Ongoing Evaluation: Our security practices are regularly reviewed and updated in response to evolving threats and new security standards, ensuring continual improvement and compliance with both local and international regulations.
Customer Participation and Awareness
- Security Awareness: We actively engage our customers in safeguarding their accounts, providing tips and best practices for maintaining personal security online.
- Feedback Channel: Customers are encouraged to report any security concerns and provide feedback, which is invaluable for enhancing our security measures.
Contact and Queries
For further inquiries or concerns about our security practices, please contact our dedicated security team at [mufasa@soxbox.co.ke]. Your security and privacy are our top priorities.